Legal & Compliance

Privacy Policy

Last updated on 17 January 2026

Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you interact with myprinterhelps.com for printer setup and troubleshooting assistance.

Important: prohavengen.com is an independent third-party printer support provider and is not affiliated with, endorsed by, or sponsored by any printer manufacturer or brand. Brand names and trademarks are used only for identification and compatibility reference.

1. Who we are

This Privacy Policy applies to prohavengen.com and to any website, service, or communication channel that links to it. By using our site or requesting support, you agree to the collection and use of information in line with this Policy.

2. Information we collect

We collect information in the following ways:

• Information you provide: Name, phone number, email address, printer make/model, and issue details.
• Support & session data: Case notes, troubleshooting steps, and resolution status.
• Usage & analytics data: IP address, device type, browser, pages visited, time spent, and referring URLs.
• Billing & transactional data: Payment details handled securely via third-party providers. We do not store card data.

3. How we use your information

• Provide, operate, and improve our services.
• Respond to your requests and support cases.
• Send service-related updates and notifications.
• Share offers where legally permitted.
• Maintain security and prevent misuse.

4. Cookies & similar technologies

We use cookies to understand website usage and improve performance. You can manage cookies through browser settings.

5. When we share your data

• Service providers: Hosting, analytics, CRM, communication, and payment tools.
• Legal & compliance: When required by law or to protect rights.

6. Data retention

Personal data is retained only as long as necessary and deleted or anonymized when no longer required.

7. International data transfers

Data may be transferred across borders with appropriate safeguards in place.

8. Your rights & choices

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Withdraw consent

9. Children’s privacy

Our services are not intended for children under 16.

10. Security

We apply reasonable safeguards, but absolute security cannot be guaranteed.

11. Changes to this Privacy Policy

Updates may occur periodically. Please review this page regularly.

12. How to contact us

Email: info@myprinterhelps.com